At Kerseys Solicitors, we are committed to providing an excellent service. We want our clients to feel that they have received the highest standard of legal advice we expect along with an efficient, friendly and cost-effective service.
A great deal of our business comes from existing clients or people who have been referred to us by existing clients. We know that by providing a very high quality service we are not only ensuring that our clients are satisfied but we are also building our business.
Just a quick thank you for being so helpful throughout the process for our mutual client.
I quite often get asked for recommendations for a solicitor from my clients, I wouldn’t hesitate to recommend you to business owners that require legal advice and representation for secured loans in the future.
Professional and efficient
Additionally, I do want to thank you for your patience in what sadly became a more drawn out and occasional painful process when my mother died, and we had to wait for the Grant of Probate to proceed with the sale. I really did appreciate all of your help in getting us over the line.
Annalie is not only a master of employment law, but also shows a level of genuine concern and attentiveness that is exceptionally rare.
Choosing Kerseys and specifically Annalie to represent my business has unequivocally been one of the best decisions I’ve made. I wholeheartedly recommend Annalie to anyone seeking a top-tier employment solicitor, who is not just adept at her craft, but also truly cares about the individuals and organisations that she represents.
All services completed timely and competently.
Private Client – Thara Thangavel
Excellent Service. Thank you
Everything completed on time and a very friendly service, this was all done by telephone as I was I Spain at the time. Things I didn’t understand were explained to make sure I knew exactly what was required.
Annalie King was extremely knowledgeable and friendly.
I was very pleased with the service I received from Annalie. She was able to fit me in at short notice which was really helpful in meeting a deadline. When we discussed the matter on the phone, she was able to review the documentation and explain everything very clearly. Any alternatives or amendments required were provided for consideration. Replies following the initial discussion were also dealt with promptly.
I have seen many solicitors with the same issues and only Kerseys provided me with a clear path and direction. Offering various options and indicating potential outcomes with honesty and directness that is required with messy situations (as mine was).
Every question was answered clearly and with next steps on how to achieve the desired outcome.
I have no words. I simply can’t put into words how happy I am.
It’s hard to believe that everything is over. Tears of joy rolling freely. It’s a dream come true, I hope I will stay this way.
The most beautiful words in the world would not be enough to express how grateful we are. Thank you for all the support all this time.
I know it wasn’t an easy case by any means, sorry about that.
From the bottom of my heart, – thank you for your patience, thank you for supporting me, thank you for everything, Nicola.
Elliot Steele combined a totally professional approach with a degree of friendliness guaranteed to put clients at ease. He was always up to date with developments, kept me informed in a timely fashion and was always available. Our business was conducted remotely, with no decrease in quality of service.
I was very happy with the service received and have confidence that any future requirements would be met.
Thank you for all you have done for me through this, you have made my divorce as painless as it could be, always guiding me with sensible, obtainable advice and never sugar coating anything, or allowing me to presume I should expect more than what is legally acceptable in this situation. You have saved me a lot of stress and anxiety, by keeping things straight and simple for me, for which I will be eternally grateful (not to mention keeping costs at a minimum).
Keep doing what you’re doing, you really do make a difference to people’s lives.
They are always helpful and the guidance was first class. They listened to what I had to say and complete work accordingly.
My wife and I conducted our business with Miss Thangavel who right from the word go made us feel completely at ease. Any uncertainty we may have had she dispelled.
Annalie King – Employment
I feel all should know how absolutely fantastic you are.
I would like to use this opportunity to say – Thank you so much for all of your time spent conversing and advising me. It is very much appreciated and I am so grateful. You are highly experienced, professional and extremely kind.
Professional, friendly, always helpful
Extremely Satisfied – Always accessible
All our questions and concerns were fully answered.
We had some family issues which needed to be included and this was done very well and fully explained by Leila Murray.
From our experience no changes would be needed.
Good Job well done.
Mr Brian Smith was very professional and very helpful.
Brian Smith – recommended by my estate agent and will recommend him to others.
When I had questions he came straight back to answer them.
My case was far from straight forward, but it was handled with professionalism and care throughout. I was always kept in the loop. Could not have managed without you!
With special mention to Leila Murray and the conveyancing officer whose name escapes me. Also Sarah Lynch.
Expert advice received resulting in a good decision being made and efficient action taken.
Kate Barnes – very pleasant to deal with.
Leila handled my mum’s Estate very well during the trying times of Covid lockdown.
You were the wise captain from the start and kept the tiller steady despite my interferences.
Sorry it took me so long to recognise, we could have had this finished a year earlier had I recognised that “soft power” is 9/10 times how you win a case or win at life in general.
I’ve learnt a lot from this horrendous ordeal. I believe I have become a much better person and mother because of this.
I have enjoyed (almost) every minute working with you.
You could achieve anything you set your sights on in life. You have mastered “reasonable, likeable & professional/trustworthy”.
Brian kept us informed about everything. Any questions, Brian always, got back to us quickly.
Brian Smith, was easy to communicate with, always got back to us quickly and kept us up to date.
We are delighted by the service received via Brian Smith – he has been a thorough professional and managed our expectations very well.
Brian did a great job by co-ordinating with us and the various stakeholders to achieve what we wanted.
Brian Smith has been absolutely fantastic and patient with our complex requirements and continues to ensure that we have a smooth journey and we are relying on his expertise and experience for a smooth completion of our property by end of November and the one we are purchasing straight after that.
Leila was very easy to talk to, I was not rushed, could ask anything I was not sure of, nice to have same person as last time.
All completed in an efficient and timely manner despite your heavy workload and the fact it had to be done remotely.
You did as I requested!!
All staff dealt with very helpful and knowledgeable.
Thara Thangavel was friendly, quick and professional. She answered all my questions. As was her secretary, Moira
Brian Smith understands what I need to achieve with each transaction and just gets on with it, advising when necessary.
Thara Thangavel – very clear comm’s and excellent legal skills.
Many thanks for your support in bringing this all to a close. It’s a relief to have finally concluded things. I appreciate your help in supporting this process financially for me too, as there was a point where I genuinely couldn’t see how I would be able to see things through to completion.
As always, fast and efficient when other conveyancers are not. Our sale contract was in the buyers hand within 48 hours of accepting their offer.
Mrs Livermore acted as Conveyancing Executive for the purchase of my new home and she has been absolutely wonderful!! In a short amount of time she was able, during a very hectic and stressful period (with the imminent phasing out of the COVID Stamp Duty holiday), to not only ALWAYS respond promptly but also facilitate the completion of this transaction so that I was able to benefit from the SDLT holiday. Mrs Livermore has been professional, courteous and has patiently explained, in detail, the various stages of the process since this was my first experience purchasing a home in The UK (things were very different to my overseas experiences). Thank you Mrs Livermore for making this a pain-free process!
Always had excellent service from Kerseys. I believe them to be good value for money but have not shopped around as confidence in a firm is always worth it especially in solicitors!
We were first-time buyers and used Kerseys. Our solicitor was Sharon Livermore and she was incredibly efficient, knowledgeable and communicative. I had heard many horror stories about conveyancing solicitors and was so pleased with the speed at which our purchase progressed and the response time and clarity to any questions we had. The estate agents we purchased through also said that Ms Livermore was extremely good at keeping in contact with them and updating them on the progress of the purchase – much more so than the solicitor of the seller who should have been communicating certain details to them. 100% recommend.
Kerseys have always provided me with excellent service, highly recommended.
Sharon was great in getting everything done quickly by the date my buyer wanted (within 2 months) and I am very grateful.
I would highly recommend Kerseys Solicitors for anyone that is looking at purchasing a new home. We had Edward Thomson as our Solicitor who was absolutely brilliant, he was responsive, professional and made the process as easy as it could possibly be – couldn’t have asked for a better service.
Professional, always available if you have to call, very clear in explaining the legal issues, would certainly recommend to friends.
Amber at Kerseys gave us a brilliant service during a very difficult time. She is a delight to work with and I would highly recommend her.
I have use Kerseys for conveyancing on the number of different occasions. I’ve been struck by their ability to respond well the issues raised, they good communication and clear pricing structure. Brian understood my needs and work to achieve a good outcome within a very good timescale. I will be happy to continue using this company.
We dealt with Brian Smith whilst moving home and he was brilliant. Very helpful and through. Would not hesitste to use him and Kerseys again and will definitly recommend to friends!
Kerseys were recommended to me and I’m so pleased I used them for the sale and purchase of my home. Really quick to respond to my initial enquiry and very detailed explanation of the process. Felt valued from the start. From that moment to completion I was kept updated on a regular basis – can’t sing their praises highly enough and wouldn’t hesitate to recommend them.
Kerseys was very supportive. Brian Smith very helpful during lockdown
From the first time of contacting Kerseys to the exchange and completion of the property sale I have found their staff, in particular Brian Smith, efficient and professional. The advice and speed of service is first class and I would not hesitate to recommend.
Kerseys have once again been fantastic- we have used Edward Thompson for the last few years for various house and land sales. He has been exceptional in all of the times we have used him. Always reliable, sticks to deadlines, very easy to speak too and knowledgeable regarding the house sale. Would definitely recommend kerseys and in particular Mr Thompson.
I dealt with Jane when I was buying my house. I always knew who was dealing with my purchase. I had regular email contact and she was always prompt in replying to any questions I had.
Brian Smith was excellent and we thoroughly recommend him. Despite being in a pandemic and a race against the stamp duty holiday we were able to exchange and complete ahead of our expectations.
Kerseys were professional helpful at all times, I wouldn’t hesitate to recommend Kerseys and would use them again if I needed to.
Excellent service from Matthew Clemence on matrimonial matters. Would highly recommend.
Thank you Brian Smith for helping us with our house purchase and sale. You were very responsive and always had the time to assist us with our queries. Everything was done on time and with a great manner of professionalism and efficiency. I will definitely recommend him/ Kersey Solicitors for any future buyers.
Edward Thomson provides an outstanding service on house conveyancing. Quick to respond, extremely diligent and attentive throughout the process, giving excellent advice and assistance at all times.
Outstanding service from Brian Smith at Kersey’s House purchase is never stress free, however Brian ensures a professional and responsive service. Thank you for all your support.
Standard Settlement Agreement, handled efficiently and I was extremely satisfied.
I was provided with a direct line to contact my conveyancer and he was happy to answer any query I had. He worked hard to ensure we completed to a tight deadline.
Very happy with the service Kerseys provided. Professional and helpful every step of the way.
We have used Sharon at Jerseys for 3 house moves now, and have always received exceptional service. Our latest move was just as we were going into lockdown and Sharon went above and beyond, working from home to make sure we completed on our new house. Always very professional, making sure all aspects of the purchase were checked thoroughly and quick to respond to any queries we may have. Overall a great service, thanks.
Having had other legal firms represent me in the past I had certain expectations over quality of service, but Kerseys exceeded them in every way. Utterly professional, knowledgeable, committed and responsive. My legal requirements were very well grasped and the advise I was given was both insightful and in my best interests.
Brian Smith at Kerseys has provided an excellent service with expert advice and guidance throughout our conveyancing process. I highly recommend for quick response to queries and professional support.
Brian Smith has been approachable, professional and a ray of light in what has been a very difficult process in trying times. Thanks Brian and to all your colleagues.
Thara Thangavel who organised our Wills for us was very knowledgeable, professional and helpful when I had something which required an explanation. Because all the requirements we asked for were covered in our Wills and there were also other questions that we hadn’t thought of that Ms Thangavel covered. I rang around several solicitors in Ipswich for quotes on Wills but Thara Thangavel even not being the cheapest was so friendly and helpful I did not hesitate to choose her and Kerseys to take on the task of our Wills.
I enjoyed the fact that I could do everything via email with minimal visits to deliver originals to the office.
My daughter recommended Brian Smith and I would certainly use his services again.
Thara, Thank you for our recent letter regarding our wills.
We have been delighted with the exceptional service we have received in the completion of this matter.
We were advised what we could do as per law and this was explained clearly. We had a virtual appointment via Zoom which went very well and Thara Thangavel was very helpful and informative and explained and advised us clearly and was very helpful in completing our Will.
Good service and reliable. And I have recommended you. Everyone we dealt with was helpful and interested.
Brian Smith was excellent bringing a difficult move to fruition. He was happy to explain, reassure and help whenever he was able and consistently chased our buyers solicitor. We are thankful for Brian’s excellent and professional help. Thank you.
Sharon Livermore did the conveyancing of two properties for me this year and I found her to be meticulous, detailed oriented, timely and reliable. If there was ever a time when she was not in the office she made sure i knew who was deputizing for her and I felt entirely confident in her skills and professionalism. Based on this experience I would have not qualms whatsoever in recommending Kerseys.
Excellent service provided by Brian at Kerseys during recent property purchase. Very quick responses, and always available for phone calls. Would thoroughly recommend.
I always find Thara extremely helpful, approachable and her advise succinct.
Brian Smith has completed another first class transaction for me in what was a difficult and at times extremely stressful purchase. Brian was calming and considerate, offering me sound advice at all times which I really needed and appreciated.
We used Amber Rainford as our Conveyancer at Kerseys for the sale of our property. She was fantastic at keeping us updated and letting us know how things were going despite the difficulties during COVID. She made the whole process smooth, simple and straightforward. Thank you so much for all your hard work.
We worked with Amber Rainford on the purchase of our new (first) home. She was great! She always managed our expectations, kept us up to date with where we were in the process and remained patient and persistent when there were issues came up in the chain above us. Would recommend and definitely work with her again in the future.
As first time buyers we didn’t have a clue what to expect but Edward Thompson was absolutely brilliant with us. Explained the process over and over to me and any queries I had he was more than happy to take the time to answer. Was very professional and when we come to sell the property in years to come he will be my first call to sort it for me.
Couldn’t of received better service from Edward, as first time buyers we weren’t sure on the process however he guided us every step of the way professionally and kindly. I’m sure he worked extra hours just to give us complete peace of mind, no ask was too big. I couldn’t recommend Kerseys Solicitors enough for honest, trustworthy guidance. Was an absolute pleasure working with them.
Our solicitor was Amber and we were extremely pleased with the service we received. Responses to our questions were provided promptly and we were kept well-informed at every stage of the process. This was all the more impressive in light of the current COVID-19 circumstances, and Kerseys performed markedly better than the firms used by both our buyer and seller. Would not hesitate to recommend Kerseys.
Peter Awad was professional and courteous throughout what was a difficult time for me and my family. Peter was caring and sensitive throughout. Everything was fully explained and he kept us informed at all times. Peter listened and explained everything we needed to know.
Edward Thomson at Kerseys solicitors went above and beyond to help us move into the property we now love! Edward is very quick and efficient at his role and always explained every step of the way. I would highly recomend Edward to anyone I meet in need of a conveyancer. Thank you so much for your help Edward! Kind regards, Alistair
Couldn’t fault the service received from Brian and Karen at Kerseys throughout our buying and selling process. Efficient and always kept up to date – would definitely recommend.
We used Kerseys for the conveyancing to purchase our new home and I must say how helpful and professional Amber was. We had issues and set backs caused by other offices and Amber reassured us that it will work out as it did thanks to her going out and above her duties. A big thank you and you are a credit to your profession. I can highly recommend Kerseys as I have had issues with other solicitors whom were unfortunately not as efficient.
I thank Mr Peter Awad for the excellent revision of my Will.
Personal service, comprehensive and efficient.
Really glad that we chose Kerseys. Sharon was very professional and responsive to any queries we had.
Brian Smith of Kerseys provided an exemplary service for our house move. Would highly recommend.
We purchased our first house using Kerseys Solicitors and couldn’t be happier with the service. We had Amber Rainford who has been brilliant to work with, she always responded quickly to emails/phone calls, she was very thorough with her enquires and helpful in giving advice when we were worried about certain aspects with the purchase. The price we paid was also competitive compared to others in the area. Overall fantastic, thank you ?
Excellent solicitors, I use Edward Thomson, the firm is high quality, but good value, very easy to get hold of and get quick sensible answers. Thoroughly recommend them.
During the most uncertain and stressful times Edward was always available at the end of the telephone, he is very responsive to answer any questions or advice needed. Our house purchase was not the most straight forward and Edward got us through and we now have our dream home. Would definitely recommend! Very understanding and professional.
Brian Smith provided an efficient service keeping me informed throughout the conveyancing process.
I recently used Edward Thomson at Kerseys to act on my behalf for a residential investment property purchase. I can’t fault his work. He is professional, knowledgeable and efficient. I double checked all his paper work as I can be a bit OCD at times- not a mistake in sight! He is a great asset to the well established Kerseys Team. Thank you Mr Thomson!
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Please can I take this opportunity to thank you for your professionalism, expertise and advice over the past year and a half. It has been the most challenging time; however, I am happy to finally come to a conclusion and move forward not just for myself but for the children.
Thanks again, all the best.
I felt I received all the guidance I needed to enable me to the end result I needed and deserved. Claire Thomas and Edward Thomson have both been nothing but efficient in my dealings with them.
Very professional manner my case was dealt with.
Thara went above and beyond to accommodate my needs, everything was explained fully sometime having to explain more than once.
I honestly feel the service provided by Brian has been exceptional. He always makes himself available to allay my fears and answers my sometimes stupid questions with patience and professionalism. I always recommend Brian to my friends and family, couldn’t be happier with his handling of my conveyancing needs.
Just super happy and incredibly grateful to Brian for all he has done for me in the past and my recent sale and purchase, I feel I can ask him anything and always get a quick and comprehensive response. Just brilliant.
Brian was helpful, explained everything, had time for me, easily available and gave good communications,
Brian Smith – thank you Brian for all your help, I was very pleased with your help.
We like efficiency from whoever we deal with and this we certainly received from Leila.
Over the years we have dealt with many Solicitors for our personal and business requirements, Leila Murray is to us one of the most efficient and likeable that we have experienced.
I would also add that Sarah Lynch has been most helpful. We would certainly recommend Kerseys.
I cannot thank you enough for all your hard work and compassion as well as having a great listening ear. The Judge quoted in Court how excellent the statement was that you produced which ultimately aided getting the case to resolution. It has been a very long and complex case but your logical head and sense of humour has got me through it! I would not hesitate to recommend you as an excellent family solicitor.
Brian Smith – professional as always. I have used his services for many house sales/ purchases over the last 35 years and it has always been a pleasure working with him.
Moving 200 miles north, I did wonder if I should use a local solicitor, or even have to use two. No need Kerseys were brilliant, in full control, every step of the way. Karen, Jane and Brian were all helpful, friendly good humoured and available, every time I phoned or emailed. A happy customer, thank you.
We have used Brian several times and on each occasion he has managed our expectations and been very patient especially given the last house sale which stalled three times.
I highly recommend Kerseys and especially Brian.
We had so many issues with our buyer and things being delayed and delayed but nothing was ever a problem and helped to explain what was happening and best options in a way we understood.
Sharon was super efficient throughout the process despite the buyers solicitors being extremely slow and pedantic on minor matters. Legal matters were explained clearly but not in a patronising manner and a challenging sale was made painless!
Was always willing to answer questions during the process and kept us informed as issues arose.
I have used Kerseys for my conveyancing needs for a number of years and am always very pleased with the excellent service I receive. I always use Brian Smith and 100% recommend him to anyone looking for a reliable and professional conveyancing solicitor. Brian has handled sales for all our family during the past 12 months in a very efficient manner.
Jane Riley managed our most recent move and was courteous, timely and professional throughout. We have used Kerseys for all of our home moves and always found them to be excellent. We would never consider using anyone else.
We used Kerseys for both the sale of our property, and the purchase of the new property. It was an easy, seamless process the whole way. We were kept up to date with progression, details were explained to us in ‘non legal’ terminology which made it easy to understand and respond, and ultimately everything ran very smoothly. Would definitely recommend.
Very efficient and polite kept you up to date at all times and a very good price we would always recommend them.
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We are always happy to receive communication from clients telling us their views about the service we are providing. Often, clients contact us as a courtesy when we have finished dealing with their case.
We send an invite to every client at the end of their legal transaction to invite clients to leave feedback on our online client survey form.
It is up to the client whether they complete the form anonymously or provide their details.
We are pleased to say that the response as a whole is overwhelmingly positive, with many clients giving us top marks on a whole range of aspects of our service.
Our Senior Management Team regularly review the returned survey forms to see if we can use clients’ responses to improve any aspects of our work or our office.
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