Client Testimonials

Client Testimonials

At Kerseys Solicitors, we are committed to providing an excellent service. We want our clients to feel that they have recieved the highest standard of legal advice we expect along with an efficient, friendly and cost-effective service.

A great deal of our business comes from existing clients or people who have been referred to us by existing clients. We know that by providing a very high quality service we are not only ensuring that our clients are satisfied but we are also building our business.

I found Sharon Livermore to be very prompt at dealing with issues as they cropped up. She kept me well informed about progress.

Jane Riley has been extremely efficient, throughout the purchase of our property we have been updated in a professional and timely manner.

Amber Rainford was most helpful and professional throughout.

Dear Clare,

I wanted to thank you for doing such a great job for me. When I met you I felt overwhelmed with everything and believed my situation so complex. Yet you were able to summarise it so succinctly! The other solicitor kept asking for more detailed timelines and information and all I wanted was to walk away from the marriage with a fair offer ….. not to “win”. Your demeanor and attitude gave me such strength and confidence. I will never forget. I am so grateful.

Thank you.

A massive thank you to the conveyancing team at Kerseys, particularly Jane who ensured we were kept informed throughout the process of buying our first home. We appreciated the regular communications, particularly during lockdown! This made what could of been a much more stressful period a little easier to manage!

My wife and I have used Kerseys for the purchase of two of our homes in recent years and have found them to be highly efficient, professional, and totally dependable. Our dealings on both occasions have been with their conveyancing executive, Edward Thomson, and we have no hesitation in recommending his professional services and those of Kerseys to anyone.

I was dealt with promptly and courteously.

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Very efficient, very competitive, knowledgeable and final cost in line with quotation.

I was given sound advice and assistance in carrying out my part of the process.

We used Edward Thomson for our conveyancing and would thoroughly recommend him. His calm nature helps the often fraught process and his attention to detail means you can rest, safe in the knowledge that all angles will be covered.

Very understanding and with a direct line which means no secretarial filtering!
Excellent solicitor.

I would highly recommend Brian Smith and his team. They were very helpful and provided excellent service. The whole transaction was done very professional and hassle-free. Nothing was too much trouble. Thank you!

A massive thank you to Brian Smith and his team. They were very helpful and provided excellent service: very prompt responses, professional handling of the transaction, hassle-free sale. Highly recommended!

All staff at this Solicitors are so welcoming and polite especially Amber Rainford my Conveyancing Executive who actioned my sale and purchase in a very effective & efficient manner whilst maintaining an exception friendly service. Thanks to all!!!

We had an excellent experience with Kersey in our purchase. They were very speedy and efficient! Thanks very much Brian 😊

I had an excellent experience with Kerseys Solicitors. Jane Riley was our solicitor and she’s been outstanding throughout the whole process, very attentive and patient providing all the informations we asked her. I’d definitely recommend her services for everyone.

We have used Edward a number of times in both buying and selling property/land and recommend him very highly. He is professional great communicator and always at the end of the phone if needed. Thanks for everything and I look forward to our continued relationship.

I have now bought and sold 9 properties over the years with Kerseys and Brian Smith with his team. The work has always been carried out in a timely manner and with professionalism. I highly recommend Kerseys, proper experts who actually pick up the phone when you need to discuss something.

Great law firm. helped me when selling and buying houses

Brian’s attention to every aspect of our recent house purchase made the whole experience of buying our property a much less stressful process than I recall. His advice and assistance in resolving unexpected issues over the process was invaluable, and I will most certainly be using his, and the whole Kerseys team service’s again when the time comes.

Brian Smith was my solicitor when selling my house, it took just a couple of months and he was there for me all the way. He answered all my questions promptly and fully either by email or on the phone, he was always really helpful and friendly making the whole process less daunting. On the odd occasion he was unavailable there was always some other member of the group to help me and they were all very pleasant and knowledgeable. I would highly recommend the company and Brian Smith in particular, he made everything easier in a very human way, I shall certainly ask for him when I buy a new property.

I would have been lost without Ms Webb’s advice, she has helped me through a difficult time. I am most grateful to her.

Clare Thomas was utterly professional and approachable.

Brian always deals with our matters quickly, efficiently and professionally

Thank you for sorting everything out and all your hard work. I wish we’d come to you months ago as would have saved an awful lot of stress!

I don’t think the service could be improved – I have always been satisfied.

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Getting Feedback

We are always happy to receive letters from clients telling us their views about the service we are providing. Often, clients contact us as a courtesy when we have finished dealing with their case.

However, we also like to obtain feedback on a more formal basis, so we randomly select two clients from each department each month whose matters have recently completed. We then send these clients our Kerseys Client Survey form along with a stamped addressed envelope.

It is up to the client whether they complete the form anonymously or provide their details.

As with all such surveys, the forms are not all completed and returned to us. However, we believe that the completed forms that are returned to us represent a reasonable cross-section of our clients’ views.

We are pleased to say that the response as a whole is overwhelmingly positive, with many clients giving us top marks on a whole range of aspects of our service.

We regularly review the returned survey forms to see if we can use clients’ responses to improve any aspects of our work or our office.

Fill in our Client Survey here

Want to leave feedback?

Please feel free to contact us with any feedback that you have by clicking here.

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