Woodbridge - 01394 813732
Ipswich - 01473 213311
Colchester - 01206 584584
Felixstowe - 01394 834557
Stowmarket - 01449 613631

Testimonials

Client Testimonials

At Kerseys Solicitors, we are committed to providing an excellent service. We want our clients to feel that they have received the highest standard of legal advice we expect along with an efficient, friendly and cost-effective service.

A great deal of our business comes from existing clients or people who have been referred to us by existing clients. We know that by providing a very high quality service we are not only ensuring that our clients are satisfied but we are also building our business.

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Employment Law – HR ServicesAnnalie King

Extremely Satisfied

Very clear and concise support through a legal issue.  Outcome exactly as required.

 

Doug Barker

Private ClientLaura Parker  – Woodbridge Office

Extremely Satisfied

All the staff are friendly and approachable, and provide an efficient service.

Laura listened and asked relevant questions where appropriate during our initial meeting, outlined the work she would undertake on our behalf, and completed the work we requested in a professional timely manner.

Clive Quantrill

Private ClientLaura Parker  – Woodbridge Office

Extremely Satisfied

Always polite and helpful.

 

Mary Smith

Residential PropertyJennifer Carter  – Stowmarket Office

Extremely Satisfied

Jennifer – thank you for your efforts on this.

We have sold 3 properties in the last 2 years, as well as bought one. All transactions have had their challenges but you have provided the most efficient legal service overall and always been a positive help, as well as very responsive.

Please pass on our thanks to the wider team – job done and job done well. I am very glad we chose you to represent us.

Mr and Mrs B

Private ClientLaura Parker  – Woodbridge Office

Extremely Satisfied

We don’t know how you could improve your services. the only other solicitors we have used, you out do them by a mile.

Everything was satisfactory.

D E Smith & J P Smith

Private ClientLaura Parker

Friendly and professional.

Laura went out of her way to help me, she was very kind, considerate and compassionate but extremely professional.  Laura took so much time with me, explaining things in a way that I could understand.

Janet Garwood

Andrew Reed  Private Client Stowmarket Office

Extremely Satisfied

Our requirements were executed exactly as per our initial discussion.

Very happy with the services you offer and the service we received.  No improvement necessary.

Andrew Reed offered a very quick and professional service.  Very happy to recommend.

Mike Kay

Private ClientLaura Parker

I should like to thank you for the speedy and efficient way this matter was dealt with.

At the time I was anxious to bring our wills and Powers of Attorney Up to date since I expected to receive a diagnosis relative to a possible tumour.

This proved to be the case but fortunately the surgeon was able to remove this from my head last Tuesday and it seems remove all of the cancerous growth.

He is hopeful that the results of the biopsy will prove this to be the case.

As you will appreciate with this hanging over me I wanted to make sure my affairs were in order and thanks to your prompt action this worry was removed.

So once again thank you to you and your colleagues for your kind and considerate help.

Pat & George Gooden

Residential PropertyKerry Haynes

I was very impressed with all the kind help and patience shewn by your good self, in what turned out to be a long, drawn-out process. 

You were such an amazing encouragement.

I will certainly recommend you and your Firm to any of my contacts in the future.

Brian Feller

Private ClientFiona Mann

Extremely Satisfied

“I am very pleased with the service provided, I was at ease with Fiona and she made me feel comfortable. The advice given was easy to understand and Fiona was very kind to me.”

Jeanne Francis

Family, Relationships & Divorce – Matt Clemence

Extremely Satisfied

Matt I never really thanked you for all you did to help me with my divorce after the the traumatic time I had with legal trauma … you gave me so much more than the legal knowledge. You listened to me and you gave me confidence …  The respect understanding and faith you gave and put into me had helped me so much to go forwards in life…

…it’s something that had and will always stay with me you made a huge difference to my future one I won’t ever forget.

MH

Residential Property – Christina Morlham

Extremely Satisfied

May I take this opportunity to thank you for all your help with the sale of my mother’s house. You were always thoroughly professional and very helpful throughout the process.

Ian Allkins


Client Testimonials


Sharon Livermore has been absolutely fantastic in helping me to complete the purchase of my property. Communications have been clear and efficient at all times, giving regular updates and promptly responding to queries. I am very pleased with Kerseys and would definitely use their services again and recommend to anyone looking for a hassle free process.


I am absolutely delighted with the result…When I came to you…I was utterly side swiped with the situation and thanks to you and your cool head, knowledge of the law and all-round experience and assurance to me you won the day! Thank you. Mr A


I am a client…of Matt Clemence…he is an amazing family lawyer in my opinion, there is absolutely no one else I would use.


Thara, Thank you for our recent letter regarding our wills. We have been delighted with the exceptional service we have received in the completion of this matter.


Really pleased with Brian who completed my sale in record time. He was always available to talk to and Karen was really helpful when dealing with matters on his behalf. Great team.


Just wanted to thank you for the way you have dealt with my situation. I’ve now received the final payment and payslip and so everything has been resolved. It’s been a tricky balance with emotions all over the place, wanting to do the job well but sad it was ending and you explained all the technical language in a really straightforward way which was reassuring.


For me your service was above excellence, huge thanks to Kate for all the help she gave me. Kate Barnes, knowledgeable, very professional, helpful and friendly, would highly recommend Kerseys.


I recently used Edward Thomson at Kerseys to act on my behalf for a residential investment property purchase. I can’t fault his work. He is professional, knowledgeable and efficient. I double checked all his paper work as I can be a bit OCD at times- not a mistake in sight! He is a great asset to the well established Kerseys Team. Thank you Mr Thomson!

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Helpful and honest advice from the start – A massive thank you to Brian Smith for completing my house purchase. From the start Brian was helpful and honest and got everything done in a timely fashion and was always happy to take my calls and answer all my questions. I would highly recommend him and will definitely use him again in the future.


Thank you to Edward Thomson and all at Kerseys Ipswich. They were very helpful and would highly recommend.


We were first time buyers and they helped us through the whole buying process, keeping us informed throughout all of the steps and answering any questions we had. They are very good value for money for the quality service they provide. Highly recommend!


Purchase of garage – Purchase completed satisfactorily and solicitor pleasant and helpful, even to the detail of delivering the keys to our house.


I found Sharon Livermore to be very prompt at dealing with issues as they cropped up. She kept me well informed about progress.


Jane Riley has been extremely efficient, throughout the purchase of our property we have been updated in a professional and timely manner.


Dear Clare,

I wanted to thank you for doing such a great job for me. When I met you I felt overwhelmed with everything and believed my situation so complex. Yet you were able to summarise it so succinctly! The other solicitor kept asking for more detailed timelines and information and all I wanted was to walk away from the marriage with a fair offer ….. not to “win”. Your demeanor and attitude gave me such strength and confidence. I will never forget. I am so grateful.

Thank you.


A massive thank you to the conveyancing team at Kerseys, particularly Jane who ensured we were kept informed throughout the process of buying our first home. We appreciated the regular communications, particularly during lockdown! This made what could of been a much more stressful period a little easier to manage!


My wife and I have used Kerseys for the purchase of two of our homes in recent years and have found them to be highly efficient, professional, and totally dependable. Our dealings on both occasions have been with their conveyancing executive, Edward Thomson, and we have no hesitation in recommending his professional services and those of Kerseys to anyone.


I was dealt with promptly and courteously.


Very efficient, very competitive, knowledgeable and final cost in line with quotation.


I was given sound advice and assistance in carrying out my part of the process.


We used Edward Thomson for our conveyancing and would thoroughly recommend him. His calm nature helps the often fraught process and his attention to detail means you can rest, safe in the knowledge that all angles will be covered.

Very understanding and with a direct line which means no secretarial filtering!
Excellent solicitor.


I would highly recommend Brian Smith and his team. They were very helpful and provided excellent service. The whole transaction was done very professional and hassle-free. Nothing was too much trouble. Thank you!


A massive thank you to Brian Smith and his team. They were very helpful and provided excellent service: very prompt responses, professional handling of the transaction, hassle-free sale. Highly recommended!


We had an excellent experience with Kersey in our purchase. They were very speedy and efficient! Thanks very much Brian ?


I had an excellent experience with Kerseys Solicitors. Jane Riley was our solicitor and she’s been outstanding throughout the whole process, very attentive and patient providing all the informations we asked her. I’d definitely recommend her services for everyone.


We have used Edward a number of times in both buying and selling property/land and recommend him very highly. He is professional great communicator and always at the end of the phone if needed. Thanks for everything and I look forward to our continued relationship.


I have now bought and sold 9 properties over the years with Kerseys and Brian Smith with his team. The work has always been carried out in a timely manner and with professionalism. I highly recommend Kerseys, proper experts who actually pick up the phone when you need to discuss something.


Great law firm. helped me when selling and buying houses


Brian’s attention to every aspect of our recent house purchase made the whole experience of buying our property a much less stressful process than I recall. His advice and assistance in resolving unexpected issues over the process was invaluable, and I will most certainly be using his, and the whole Kerseys team service’s again when the time comes.


Brian Smith was my solicitor when selling my house, it took just a couple of months and he was there for me all the way. He answered all my questions promptly and fully either by email or on the phone, he was always really helpful and friendly making the whole process less daunting. On the odd occasion he was unavailable there was always some other member of the group to help me and they were all very pleasant and knowledgeable. I would highly recommend the company and Brian Smith in particular, he made everything easier in a very human way, I shall certainly ask for him when I buy a new property.


I would have been lost without Ms Webb’s advice, she has helped me through a difficult time. I am most grateful to her.


Clare Thomas was utterly professional and approachable.


Brian always deals with our matters quickly, efficiently and professionally


Thank you for sorting everything out and all your hard work. I wish we’d come to you months ago as would have saved an awful lot of stress!


I don’t think the service could be improved – I have always been satisfied.

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Getting Feedback

We are always happy to receive communication from clients telling us their views about the service we are providing. Often, clients contact us as a courtesy when we have finished dealing with their case.

We send an invite to every client at the end of their legal transaction to invite clients to leave feedback on our online client survey form.

It is up to the client whether they complete the form anonymously or provide their details.

We are pleased to say that the response as a whole is overwhelmingly positive, with many clients giving us top marks on a whole range of aspects of our service.

Our Senior Management Team regularly review the returned survey forms to see if we can use clients’ responses to improve any aspects of our work or our office.

Fill in our Client Survey here

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Please feel free to contact us with any feedback that you have by clicking here.

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