At Kerseys Solicitors, we are committed to providing an excellent service. We want our clients to feel that they have recieved the highest standard of legal advice we expect along with an efficient, friendly and cost-effective service.
A great deal of our business comes from existing clients or people who have been referred to us by existing clients. We know that by providing a very high quality service we are not only ensuring that our clients are satisfied but we are also building our business.
Thara Thangavel who organised our Wills for us was very knowledgeable, professional and helpful when I had something which required an explanation. Because all the requirements we asked for were covered in our Wills and there were also other questions that we hadn’t thought of that Ms Thangavel covered. I rang around several solicitors in Ipswich for quotes on Wills but Thara Thangavel even not being the cheapest was so friendly and helpful I did not hesitate to choose her and Kerseys to take on the task of our Wills.
I enjoyed the fact that I could do everything via email with minimal visits to deliver originals to the office.
My daughter recommended Brian Smith and I would certainly use his services again.
Thara, Thank you for our recent letter regarding our wills.
We have been delighted with the exceptional service we have received in the completion of this matter.
We were advised what we could do as per law and this was explained clearly. We had a virtual appointment via Zoom which went very well and Thara Thangavel was very helpful and informative and explained and advised us clearly and was very helpful in completing our Will.
Good service and reliable. And I have recommended you. Everyone we dealt with was helpful and interested.
Brian Smith was excellent bringing a difficult move to fruition. He was happy to explain, reassure and help whenever he was able and consistently chased our buyers solicitor. We are thankful for Brian’s excellent and professional help. Thank you.
Sharon Livermore did the conveyancing of two properties for me this year and I found her to be meticulous, detailed oriented, timely and reliable. If there was ever a time when she was not in the office she made sure i knew who was deputizing for her and I felt entirely confident in her skills and professionalism. Based on this experience I would have not qualms whatsoever in recommending Kerseys.
Excellent service provided by Brian at Kerseys during recent property purchase. Very quick responses, and always available for phone calls. Would thoroughly recommend.
I always find Thara extremely helpful, approachable and her advise succinct.
Brian Smith has completed another first class transaction for me in what was a difficult and at times extremely stressful purchase. Brian was calming and considerate, offering me sound advice at all times which I really needed and appreciated.
Our Clients Testimonials from The Legal 500
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Moving 200 miles north, I did wonder if I should use a local solicitor, or even have to use two. No need Kerseys were brilliant, in full control, every step of the way. Karen, Jane and Brian were all helpful, friendly good humoured and available, every time I phoned or emailed. A happy customer, thank you.
We have used Brian several times and on each occasion he has managed our expectations and been very patient especially given the last house sale which stalled three times.
I highly recommend Kerseys and especially Brian.
We had so many issues with our buyer and things being delayed and delayed but nothing was ever a problem and helped to explain what was happening and best options in a way we understood.
Sharon was super efficient throughout the process despite the buyers solicitors being extremely slow and pedantic on minor matters. Legal matters were explained clearly but not in a patronising manner and a challenging sale was made painless!
Was always willing to answer questions during the process and kept us informed as issues arose.
I have used Kerseys for my conveyancing needs for a number of years and am always very pleased with the excellent service I receive. I always use Brian Smith and 100% recommend him to anyone looking for a reliable and professional conveyancing solicitor. Brian has handled sales for all our family during the past 12 months in a very efficient manner.
Jane Riley managed our most recent move and was courteous, timely and professional throughout. We have used Kerseys for all of our home moves and always found them to be excellent. We would never consider using anyone else.
We used Kerseys for both the sale of our property, and the purchase of the new property. It was an easy, seamless process the whole way. We were kept up to date with progression, details were explained to us in ‘non legal’ terminology which made it easy to understand and respond, and ultimately everything ran very smoothly. Would definitely recommend.
Very efficient and polite kept you up to date at all times and a very good price we would always recommend them.
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We are always happy to receive letters from clients telling us their views about the service we are providing. Often, clients contact us as a courtesy when we have finished dealing with their case.
However, we also like to obtain feedback on a more formal basis, so we randomly select two clients from each department each month whose matters have recently completed. We then send these clients our Kerseys Client Survey form along with a stamped addressed envelope.
It is up to the client whether they complete the form anonymously or provide their details.
As with all such surveys, the forms are not all completed and returned to us. However, we believe that the completed forms that are returned to us represent a reasonable cross-section of our clients’ views.
We are pleased to say that the response as a whole is overwhelmingly positive, with many clients giving us top marks on a whole range of aspects of our service.
We regularly review the returned survey forms to see if we can use clients’ responses to improve any aspects of our work or our office.
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