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Consumer Disputes

Resolving a Consumer Dispute

Keyseys Solicitors, has a deep understanding of the key rights a private consumer has against business sellers, that appear through various important statutes:

Your rights as a consumer:

Consumer Rights Act

Rights under the Consumer Rights Act 2015 (which largely replaced the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982) including, in certain circumstances, the benefit of implied terms such as satisfactory quality and fitness for purpose in the case of goods purchased and in the case of services that they will be carried out with reasonable care and skill.

Unfair Contract Terms

Rights to have certain clauses in contracts to be considered unfair and therefore struck out pursuant to the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contract Regulations 1994.

Consumer Credit Legislation

Rights under consumer credit legislation, including rights to ‘cooling off’ and in some circumstances to cancel contracts if formalities are not complied with by the seller.

Similar ‘cooling off’ rights where there is distance selling and internet selling.

Kerseys Solicitors have the expertise to guide you through the maze of legislation, especially when it comes to consumer rights. We appreciate that clients do not wish to spend a lot of money on legal fees on consumer disputes when the amount at stake may itself only be a few hundred pounds. This is why in most cases we will offer a fixed-fee initial advice interview of up to one hour with a qualified experienced solicitor.

Do you want to make or defend a case in the small claims court but you are worried about the cost of legal representation? (Small claims are generally those worth under £10,000).

We can recommend mediators if we are representing you.

If you would like to speak with one of our consumer rights solicitors to hear more about the Consumer Rights Act or to get some advice, give us a call or contact us today.

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Dispute Resolution Team

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