Resolving a Consumer Dispute
Private consumers have a number of key rights against business sellers under various important statutes:
Your rights as a consumer:-
- Rights under the Consumer Rights Act 2015 (which largely replaced the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982) including, in certain circumstances, the benefit of implied terms such as satisfactory quality and fitness for purpose in the case of goods purchased and in the case of services that they will be carried out with reasonable care and skill;
- Rights to have certain clauses in contracts to be considered unfair and therefore struck out pursuant to the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contract Regulations 1994;
- Rights under consumer credit legislation, including rights to ‘cooling off’ and in some circumstances to cancel contracts if formalities are not complied with by the seller; and,
- Similar ‘cooling off’ rights where there is distance selling and internet selling.
Kerseys have the expertise to guide you through the maze of legislation. We appreciate that clients do not wish to spend a lot of money on legal fees on consumer disputes when the amount at stake may itself only be a few hundred pounds. This is why in most cases we will offer a fixed-fee initial advice interview of up to one hour with a qualified experienced solicitor.
Do you want to make or defend a case in the small claims court but you are worried about the cost of legal representation? (Small claims are generally those worth under £10,000).
We can recommend mediators if we are representing you.