- Shops are obliged to take goods back if they were faulty when bought.
- But there is no right to ask for a refund or exchange for any other reason e.g. because you just don’t like the jumper with the reindeer or got two copies of Compare the Meerkats, unless (possibly) there was a published refund policy to this effect which the consumer relied on at time of purchase. The position with on-line purchase is slightly different (see 6 below).
- Either way, it is the person who bought the present who has the right to take back, not you as the recipient of the gift. Whilst a receipt is not required in law to be produced, in practice proof of purchase is often going to be needed to convince a shop that they should respond either because of legal obligation or as part of ‘goodwill’ refunding. Therefore if the receipt is not to hand then a credit card statement or other evidence should be produced. One way or another that means involving the person who gave you the gift…
- If the goods are faulty however, the shop cannot fob you off by saying that the manufacturer is responsible, not them. Your contract is with the shop.
- You don’t have to accept a credit note if the goods are faulty.
- If the goods were bought on-line, with some exceptions, the purchaser has a right under the Distance Selling Regulations 2000 to cancel and return the goods within 7 days unconditionally i.e. even if you just don’t like them (known as ‘cooling off period’) and get a refund.